Half-day, introductory level course with trainer Kay Ecclestone. Members: £20. Non members: £40. Learn what makes a welcoming, safe environment and how to meet the needs of different user groups, from the practical to the personal.

Half-day, introductory level course with trainer Kay Ecclestone. Member price: £20/Non member price: £40. Gain confidence in promoting your service in person and online . Investigate the communication cycle and how to identify your target audience(s), match your message to your audience and more.

Half-day, introductory level course in equality & diversity with trainer John Vincent. Members: £20/Non members £40. Look at the key role that equality and diversity plays in our work in libraries; consider the importance of the Equality Act 2010 and what it means in practical terms.